How can we help?
The fastest path is usually one of the shortcuts below. If none of them fit, write the team directly — a real person reads every message. Within one business day, usually faster.
Start here — these are the fast paths.
Where's my result?
Most panels post in about 5 days from the draw. If it's been longer and you haven't heard, write in and we'll track it down.
Track or reschedule my draw
Need to change an appointment or confirm a time window? Send us a note with your order number and we'll handle it.
Billing or refund question
HSA/FSA receipts, failed charges, or a refund request — our support inbox handles all of these.
Understand my results
Our plain-language result notes are educational. For anything that needs clinical interpretation, share your report with your own clinician.
Press, partnerships, or clinical collaborations
Media inquiries, enterprise health programs, and clinical partnerships.
Two inboxes.
One response time.
Each address reaches the team that can actually answer the question. Write the one that fits — within one business day, usually faster.
Kit status, scheduling, billing, HSA/FSA receipts, and account access. Include your order number for the fastest resolution.
Press, media, clinical partnerships, and enterprise health programs.
EllaDx is a wellness and educational service — we can't respond to urgent medical needs. Call 911 or go to the nearest emergency room if you think you're experiencing one.